NEON Center Hub S.R.L. respects the privacy and protection of its users' personal data. This Privacy Policy explains how we collect, use, store, and protect your data when you access our services.

 

1. Privacy Policy

1.1. This Privacy Policy governs the data collected on the website www.centrulneon.com and complies with EU Regulation 2016/679 – the General Data Protection Regulation (GDPR) (previously under the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data, amended and supplemented, and Law no. 506/2004 concerning the processing of personal data and the protection of privacy in the electronic communications sector).

1.2. NEON Center Hub S.R.L., registered in Romania, is the data controller and is legally obligated to protect the confidentiality of personal data.

 

2. Types of Data Collected

2.1. Personal Data Collected: To provide psychotherapy, nutrition, physical activity services, and online courses, we collect the following categories of data:

• Identification information: name, surname, email address, phone number;

• Health information (strictly relevant to psychotherapy, nutrition, and physical activity services);

• Billing information (in the case of purchasing paid services);

• Automatically collected information, such as IP address, device type, browsing preferences, via cookies.

3. Purposes of Data Processing

3.1. We use personal data for the following purposes:

• Providing requested services: for appointments, personalized sessions, consultations, and access to online courses;

• Improving user experience: by personalizing content and communications on the website;

• Communication and marketing (only with consent): to inform you about services, special offers, and relevant updates;

• Compliance with legal and administrative obligations: maintaining accounting records and reporting to authorities when necessary.

4. User Consent

4.1. By using our website and accessing the services, you agree to the collection and processing of personal data in accordance with this Privacy Policy.

4.2. You have the right to withdraw your consent at any time by sending a request to info.centrulneon@gmail.com. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

 

5. Sharing of Personal Data

5.1. Centrul NEON S.R.L. will not sell, rent, or disclose your personal data to third parties without prior consent, except for:

• Service providers: partners providing payment or data hosting services, who adhere to data protection standards;

• Public authorities: when required by law (e.g., requests from judicial authorities).

6. Data Protection and Storage

6.1. Centrul NEON uses appropriate technical and organizational measures to ensure data security and prevent unauthorized access, loss, or accidental destruction.

6.2. Retention period: Data is retained for the duration necessary to fulfill the purposes mentioned in this policy, but no longer than permitted by applicable law. Billing data, for example, will be retained in accordance with fiscal regulations.

 

7. User Rights

In accordance with GDPR and Law no. 677/2001, you have the following rights:

7.1. Right of access: you can request a copy of the data we hold about you;

7.2. Right to rectification: you have the right to correct inaccurate or incomplete data;

7.3. Right to erasure (“right to be forgotten”): you can request the deletion of data when it is no longer necessary for the purposes of processing;

7.4. Right to restriction of processing: you can request the restriction of processing in certain situations;

7.5. Right to data portability: you have the right to receive your data in a structured format and transmit it to another controller;

7.6. Right to object: you can object to the processing of data in certain situations;

7.7. Right to file a complaint: if you believe data processing violates regulations, you can contact the National Authority for the Supervision of Personal Data Processing (ANSPDCP).

To exercise these rights, you can contact us at info.centrulneon@gmail.com.

 

8. Use of Cookies

8.1. Our website uses cookies to enhance your browsing experience and analyze traffic. For more details, please consult the Cookie Policy available on the website.

 

9. Policy on Minors

9.1. Centrul NEON’s services, including psychotherapy, nutrition, and physical activity, are not intended for minors under 18 years of age. We do not knowingly collect or process data from individuals under 18 without explicit consent from parents or legal guardians.

 

10. Changes to the Privacy Policy

10.1. Centrul NEON reserves the right to modify this Privacy Policy at any time. Any changes will be published on the website, and continued use of the services constitutes acceptance of the updated Privacy Policy.

 

11. Consent

11.1. By reading this Privacy Policy, you acknowledge that your rights under the law are guaranteed, including the right to information, the right of access to data, the right to intervention, the right to object, the right not to be subject to an individual decision, and the right to address the courts in case of violation of rights guaranteed by Law 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data. You also acknowledge that your personal data will be processed for the purposes listed above.